General Questions
Where do you deliver?
We currently ship throughout the UK, inc. Guernsey, Jersey, the Isle of Man & Northern Ireland.
For more information on delivery or costs, please see our Delivery Info Page.
For international shipping please see our eBay store
Can I return items?
For all returns requests, it is necessary that you confirm your return with us within 30 days of your purchase.
To make a return please visit our Returns Applications page.
Can I cancel or change my order?
If you change your mind about the product(s) you have ordered and require a cancellation or would like to modify your order, then you must Contact Us as soon as possible.
As we offer same day dispatch on all in stock items, we process orders quickly and if we have already dispatched your order, we will be unable to action any updates or changes.
Do you price match?
Yes! We offer a worldwide price match on all of our products against other online retailers. However, the final price match must reflect their total price at the end of checkout, including delivery fees, VAT and relevant import duties.
For more info or to request a price match view our Price Match Policy.
Why shop with Moto Planet?
We are one of a select few UK-based official SHAD dealers and are therefore able to offer some of the most competitive prices along as well as same day dispatch on all in-stock orders placed before 2.30pm Monday-Friday and free delivery on all orders over £50.
Don’t take our word for it though, look at some of our Customer Reviews.
Product Questions
What luggage is compatible with my bike?
To fit luggage to your bike, you'll first need a bike-specific fitting kit.
Finding the right kit for you is now easier than ever! Just use our Search By Reg, or you can Search by Make/ Model/ Year and the kits compatible with your bike will appear. Scroll down on this page to find all luggage compatible with the kit.
What is required to fit my luggage?
To fit any luggage, Panniers, Tank Bags & Top Boxes, you'll need a bike specific fitting kit. These kits are sold separately and is all you need to fit your luggage.
A mounting plate is also required for Top Boxes, we include the correct mounting plate with every Top Box order!
Where can I find fitting instructions for my product?
All of our products are delivered with a set of fitting instructions, for Top Boxes these will be on a QR code.
However, if you would like to see them prior to purchase, you can find an instructions document under the ‘Technical Details’ heading of each product description.
What should I do if i loose my key?
SHAD don't sell individual keys but you can replace your lock and barrel. You can find these on our site! Just search for the spare parts for your luggage e.g. 'SH44 Spares' and choose 'Lock & Keys' on this page.
If your luggage does not have spares available you can have a copy made at your local locksmith.
Can one SHAD Fitting Kit be used for multiple bikes?
SHAD fitting kits are designed and tested specifically for each model and year of motorcycle. We are unable to guarantee any fitting kits are compatible with bikes with a model or year that differs from the one it has been listed for.
Will my SHAD products with with third-party products?
SHAD products are designed to be used with other SHAD products. They may be compatible with third-party products but we cannot make any guarantees as they haven't been tried and tested together.