SHAD Top Box Rack for SYM Cruisym 125 (18-26)

Orders placed before 2:30pm, Monday to Friday, for in stock items will be dispatched the same day. If any item on the order is out of stock, we'll hold the order until all items are ready to ship.

United Kingdom

Orders sent to the Scottish Highlands are sent on a two day DPD delivery.

Country	Delivery Time	£49.99 or less	£50 or more
United Kingdom	DPD Next Day	£4.99	Free
Northern Ireland	DPD Two Days	£4.99	Free

Channel Islands

VAT is automatically removed at checkout, for orders going to either Guernsey or Jersey.

Country	Delivery Time	£99.99 or less	£100 or more
Guernsey	DPD Two Days	£9.99	Free
Jersey	DPD Two Days	£9.99	Free

What happens if I don't receive my order?

If your order has not arrived within a reasonable time frame then please: Contact Us

We offer a worldwide price match across all of our products, matching the price of any other online retailer with the same product.

The final price that we offer to match is subject to the alternative website having the item(s) in stock and accounts for their price at checkout. This reflects the final price they offer after their inclusion of delivery charges, VAT and any relevant import fees.

How it works

If you find an identical product offered at a lower price by an alternative online retailer, we will match that price. Simply follow the two steps below:

1. Submit Price Match Request: If you have found a cheaper price elsewhere, you can submit a price match request. To do so, visit the relevant product page and complete the price match form.

2. Await Approval: Once you have submitted the form, a member of our team will assess the request. If your price match request is approved, we will then email you a discount code which you can apply at checkout.

Criteria

Manufacturer’s Warranty

All of our products are offered with the respective manufacturer’s warranty and a timeframe of at least 12 months:

Product testing has been carried out using the original, unmodified european spec motorcycles. Please be aware that products have not been tested with third party items and as a result, any products used with third party, modified or altered products will not be covered under the Manufacturer’s warranty.

Puig are supplied with a one-year manufacturer warranty, subject to correct fitment and normal wear and tear.
SHAD products are covered by a two-year manufacturer's warranty, provided they are correctly fitted, used with the listed compatible products, and show normal wear and tear. All of SHAD’s product testing has been carried out using the original, unmodified european spec motorcycles.
Please be aware that SHAD items have not been tested with third party cases and racks and as a result, any SHAD items used with third party, modified or altered products will not be covered under the SHAD warranty.

Warranty Process

If you are experiencing a problem with a particular product, please inform us as soon as possible via our Contact Us page. From there, we will assess whether or not it is a warranty issue, however, it is important to note that we may require photos and/or videos to illustrate the problem. If your initial warranty request is approved and the product returns to us, we will send it off to the manufacturer who will ultimately decide if it meets the warranty credentials.

Return Shipping

If we require a product to be returned to us for further assessment, the customer will cover return shipping costs. If a fault is found in the product and the warranty request is approved, return shipping will be returned up to the cost of £9.99. Please note, in the case of a warranty return we will provide a returns number which you need to note inside the return package.

We recommend shipping products back to us in their original packaging. If this is no longer available, the customer is responsible for sourcing appropriate, alternative packaging. We are not responsible for any damage caused during transit.